"Physicians who are sued for malpractice in the United States generally make no more medical errors than those who are not sued. The main difference, research shows, often comes down to the tenor of the doctor-patient relationship. Those who are sued, it turns out, have fewer signs of emotional rapport: they have shorter visits with patients, fail to ask about the patients' concerns or make sure their questions are answered, and have more emotional distance — there's little or no laughter, for example."
~Daniel Goleman's book Focus: The Hidden Driver of Excellence
No comments:
Post a Comment